The carts your recovery emails never bring back
A managed voice agent that calls the buyers who dropped checkout, finds out what actually stopped them, and closes the loop — checkout link by WhatsApp, answer by voice. High-value carts deserve more than a template email.
THE RECOVERY PICTURE
Email recovers 3 in 100. Then what?
Seven out of ten carts are abandoned (Baymard meta-average, 50 studies). The standard answer is an email flow — and across 143,000 real flows, abandoned-cart emails convert 3.33% of the people who get them (Klaviyo). That is the industry's entire recovery playbook: three carts back out of a hundred, and a shrug for the other ninety-seven. Nobody asks the only question that matters — what stopped you? — because email can't hold a conversation. A phone call can.
Abandonment: Baymard Institute meta-average, Sep 2025. Email flow conversion: Klaviyo benchmark, 143K+ flows.
From dropped cart to closed loop
Timing, cart-value thresholds and consent rules are configured with you during onboarding. We build it on your store — Shopify native — and run it for you.
What a recovery call sounds like
Example call
Hi Marco, Sabato here calling for VeloStore. You left the CityRider e-bike in your cart earlier — do you have two minutes?
Ah, yes. Honestly the delivery fee at the end put me off.
Understood. Orders over six hundred euros ship free — you're forty short. The lock and light kit is thirty-five, which most CityRider buyers add anyway. That would make delivery free.
That's actually less than the delivery fee. Go on.
Done — I'm sending the updated cart to your WhatsApp now. The link holds your price for 48 hours.
Store name, products and policies here are illustrative. The agent works with your real catalogue, your real shipping rules, and only the incentives you've approved — and every 'not buying' reason is logged, so you learn why carts die.
Recover the cart, keep the reason
Every call ends with one of two outcomes: a recovered checkout, or the real reason it died — shipping cost, size doubt, payment friction — logged in plain text. Your email flow can't tell you why 97 in 100 stayed gone. A month of calls can.
Speed beats discounts
Recovery emails arrive hours later, competing in an inbox. A call reaches the buyer while the cart is still warm and the intent is still real — and it doesn't need to lead with a discount code to get attention. It leads with an answer.
Start with a pilot, not a promise
We don't quote you a recovery rate invented in a slide deck. A Sabato pilot calls your real abandoned carts for two weeks, measured against your email flow's baseline, and shows you both numbers side by side. If the delta doesn't convince you, you walk away.
Book the pilot callask them what stopped them
Call the cart before it goes cold.
We build it, we run it, you see the numbers. Live in two weeks.
Start Free Pilot