Find out it went wrong before the internet does
A managed voice agent that calls after delivery, asks how it went, and flags a problem while it's still fixable. Happy customers get invited to say so. Everyone gets asked.
THE SILENT WINDOW
Between delivery and the review, nobody is listening.
The parcel arrives. Something's off — a part missing, a scratch, an instruction sheet in the wrong language. The customer isn't angry enough to call you, so they don't. They sit with it for a week, and then they tell everyone else instead. 63% of consumers say they'd switch to a competitor after a single bad experience (Zendesk CX Trends 2025) — and most of them never gave the first company a chance to fix it. The problem was solvable for about four days. Nobody asked.
Switching stat: Zendesk CX Trends 2025. Timeline shown conceptually.
One call, two honest outcomes
Every customer gets the same call and the same question. We don't filter who gets invited to review — that's against Google's and Trustpilot's rules, and it's the kind of shortcut that gets a store delisted. The agent asks everyone; your team fixes what needs fixing.
What a check-in call sounds like
Example call
Hi Elena, Sabato calling for NordHome — your dining table was delivered on Tuesday. How's it looking?
It's lovely, actually. Though there were supposed to be six felt pads and I only found four.
That shouldn't happen — I'll get the missing pads sent out today, no charge. Anything else about the delivery or the table itself?
No, the rest was perfect. The driver was great.
Good to hear. I'll pass that on. Once your pads arrive, I'll text you a link in case you'd like to leave a review — no pressure either way.
Happy to.
Names and products here are illustrative. Every customer is asked the same questions and everyone is offered the review link — we don't screen for happy answers.
A fixed problem beats no problem
The customer who told you about the missing part and got it the next day often ends up more loyal than the one whose delivery was flawless. What loses people isn't the mistake — it's the sense that nobody would have noticed if they hadn't chased it.
Reviews you can actually stand behind
Asking everyone means the reviews you collect represent your real customers, which is the only kind that survives scrutiny — from a shopper reading them, from Trustpilot, or from a regulator. Volume built by filtering is a liability wearing a rating.
Start with a pilot, not a promise
We don't quote you a review-volume uplift invented in a slide deck. A Sabato pilot calls your real post-delivery list for two weeks and measures what it actually surfaces: how many issues get caught before they become tickets or public reviews, and how many customers accept the review invitation. If those numbers don't convince you, you walk away.
Book the pilot callask while it's still fixable
Call after delivery. Ask everyone.
We build it, we run it, you see the numbers. Live in two weeks.
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