Peak season, handled. Zero seasonal hires.
The call surge lands the week after your sale and runs through January returns. A voice agent takes the repetitive volume - live in two weeks, no recruiting, no training calendar, no layoffs.
WHY THE HIRING PLAN FAILS
Seasonal hiring is a trap.
You recruit in the tightest labour market of the year - against every warehouse, store and courier chasing the same people in the same eight weeks.
You train for weeks so people can leave in January. On a ten-week contract, the training never pays itself back.
And temps are not the cheap option: agency margin sits on top of full wages. You pay more per hour for less experience.
AND THE TIMING IS AGAINST IT
The calls arrive after the sale.
Orders peak in a day. Calls peak about a week later - a call about an order can only exist once the order does.
So seasonal staff are trained for the sale, and the queue builds as their rota thins. Then January lands the returns wave - more than double normal volumes - right after the temp contracts end.
Curves illustrative. Returns: Evri network data, 3.9m parcels in the four weeks after Christmas 2023, over double typical volumes.
What Sabato can take off your team
Peak is four ordinary problems arriving at once. Each one is a workflow the agent already runs.
Where Is My Order
The call that defines the week. Status read live from your store, confirmed by text.
See the workflow →Pre-Sales Consultation
Peak buyers ask before they order - will it fit, will it arrive in time. Answered on the call, not after it.
See the workflow →Managing Returns
January's peak. Booked on the phone the moment the portal says no.
See the workflow →Back-in-Stock Notification
Sellouts are peak's other face. Callers get notified the moment it's back.
See the workflow →Success stories
What happened in the first month on the line - measured on real calls, not modelled.
“Elena handles our most repetitive calls - order status, shipping, returns - on-brand and instantly. Our team now focuses on the cases that actually need a person.”
Marco LogrecoHead of E-Commerce, Creative Cables
Questions operators ask
How fast can we be live before peak?
Two weeks from kickoff. Four weeks before your sale is the last comfortable start - it leaves a fortnight of real calls to tune on before the volume arrives.
Does it replace my support team?
No. It absorbs the repetitive volume - order status above all - so your people spend peak week on the calls that need judgement. Anything sensitive escalates to a human with full context.
What happens after peak?
Nothing to lay off. Capacity scales down with the calls, and the same agent handles the January returns wave your temps would have missed.
What if it doesn't know the answer?
It says so and hands the call to your team with the caller's details and intent attached - the customer never starts over.
before the queue builds
The capacity you can't hire, you can switch on.
We build it, we run it, you see the numbers. Live in two weeks.
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