The phone is eating
your best people.
The people who know your catalogue and your customers best spend their day reading tracking numbers aloud. Take that off them and the same team can run wholesale enquiries and a VIP desk - live in two weeks.
THE HIRE YOU WERE GOING TO MAKE
They already work for you.
Your support team knows the catalogue, the objections and the awkward customers better than any new hire will for a year.
They are also the only people in the company who speak to buyers every single day - and they spend it confirming delivery dates.
AND THE WORK IS ALREADY ARRIVING
You are closing tickets
that were accounts.
The wholesale enquiry, the buyer specifying a big order, the customer on their eleventh purchase - they all already call you.
Answered by a queue they become tickets, and get closed. Answered by somebody with time they become accounts, and get called back.
WHY “WE’LL MAKE TIME” NEVER WORKS
You can't schedule strategic work
into a queue.
“Fridays are for VIP outreach” does not survive a busy Tuesday, because the phone is ringing now and the outreach is not.
The capacity has to be structurally removed, not politely asked for. Otherwise the urgent keeps beating the valuable, every week, forever.
What Sabato can take off your team
Three of these clear the day. The first one is the day you get back.
Qualify & Collect for Quote
The wholesale enquiry, captured properly instead of dropped into the ticket queue.
See the workflow →Where Is My Order
The single biggest block of the week, gone.
See the workflow →Managing Returns
Booked on the phone without a person in the middle.
See the workflow →Back-in-Stock Notification
Pure admin today. Handled without anyone keeping a list.
See the workflow →Success stories
What happened in the first month on the line - measured on real calls, not modelled.
“Elena handles our most repetitive calls - order status, shipping, returns - on-brand and instantly. Our team now focuses on the cases that actually need a person.”
Marco LogrecoHead of E-Commerce, Creative Cables
Questions operators ask
Our support people aren't salespeople.
They don't have to be. They are the people your buyers already trust, and a wholesale enquiry or a VIP callback is a service conversation with a bigger order attached - not a cold call.
What should they take on first?
The enquiries you are already turning into tickets. Wholesale and trade requests are the usual answer because the volume is small, the orders are large, and nobody currently owns them.
How do we know it worked?
Pick the number before you start - quotes issued, repeat rate on top accounts, revenue from callbacks. If nothing was named in advance, the gain will be invisible even if it happened.
Does service get worse while they do this?
No, because the volume is removed rather than reassigned. The repetitive calls are answered by the agent, not left ringing while your team does something else.
before you hire a B2B rep
The team that knows your product
could be selling it.
We build it, we run it, you see the numbers. Live in two weeks.
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