Answer 'Where is my order?' before it becomes a ticket
A managed voice agent that picks up order-status calls 24/7, reads live order and carrier data, and answers in seconds — in the caller's language. Your team only sees the exceptions.
THE QUEUE PICTURE
One question can eat half your queue.
At peak season, order-status calls climb to as much as HALF of everything your support team handles on the phone. On a normal week it's still up to a third. It is the most repetitive question in e-commerce — and the answer already sits in your carrier's tracking feed. Every one of those calls costs real money (UK benchmark: £5.58 per inbound call) and a queue slot that a buyer with a real problem needed.
WISMO share: Radial operator data (25–35%, ~50% at peak). Call cost: ContactBabel UK Contact Centre DMG, Feb 2024.
From ring to resolved, without your team
We build the workflow and run it for you. Nothing for your engineers to do — Shopify native, other platforms connected during onboarding.
What a call sounds like
Example call
Hi, I ordered a standing desk last week and I've heard nothing since.
Happy to check. Can I have your order number, or the email you used?
It's the email — marco@…
Thanks Marco. Your order shipped yesterday with DPD and it's at the Bologna hub right now. Estimated delivery is Thursday. Want me to text you the tracking link?
Yes please. Can I change the delivery address?
That needs our logistics team — I'll pass this call to them now with your details, so you won't have to repeat anything.
Address changes, refunds and edge cases hand off to your team automatically — with a summary, so the customer never repeats themselves.
Know your real number
Your monthly “where is my order?” tickets and calls × what each one costs you. That's the size of this problem in your P&L — most stores have never tagged a week of tickets to find out. A Sabato pilot starts by measuring exactly that baseline, then shows you what changes on real calls. If the numbers don't convince you, you walk away.
Speed is the experience
63% of consumers say they'd switch to a competitor after a single bad experience (Zendesk CX Trends 2025). An accurate answer at 9pm on a Sunday is a different product than a ticket answered Tuesday morning. That's what buyers remember at reorder time.
stop repeating tracking numbers
Put your order status on the phone, 24/7.
We build it, we run it, you see the numbers. Live in two weeks.
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