Answer the question that’s blocking the checkout
A managed voice agent that knows your catalog — sizing, compatibility, specs — and talks buyers from doubt to decision, 24/7. High-consideration purchases need answers, not FAQ pages.
THE CHECKOUT PICTURE
Doubt is your biggest silent discount.
Seven out of ten carts never make it through checkout — the meta-average across 50 studies is a 70% abandonment rate. Behind a chunk of those is a question nobody answered in time: will it fit, will it work with what I own, which of these two is right for me. A buyer who can't resolve that doubt doesn't argue. They open a competitor's tab and leave. In a complex catalog, the answer usually exists — in your specs, your compatibility tables, your product data. It just can't speak.
Cart abandonment: Baymard Institute meta-average of 50 studies, updated Sep 2025 (US-leaning).
From question to checkout, on one call
We build the workflow on your real catalog and run it for you. Shopify native, other platforms connected during onboarding. Nothing for your engineers to do.
What a call sounds like
Example call
I've got the older Vertex 18-volt drill — will the new 4Ah battery fit it?
Checking your model now. Yes — the 4Ah pack is backwards-compatible with every Vertex 18V tool from 2019 on.
And is it worth it over the 2Ah I have?
For longer jobs, yes. And if you want maximum runtime, the 5Ah is twelve euros more — about an hour of extra work per charge.
Go on then, the 5Ah.
Done — I'm texting you a checkout link with the 5Ah pack in the cart. Anything else while I have you?
Product names here are illustrative. The agent recommends only from your catalog and your compatibility data — it never invents an answer, and unusual cases hand off to your team.
Sell the second question
A buyer who asks one question usually has two. The second one — the size up, the longer runtime, the matching accessory — is where average order value moves. The agent answers from your catalog and recommends like your best floor salesperson would, without the script.
Doubt doesn't keep opening hours
Product questions peak evenings and weekends — exactly when nobody picks up. And 63% of consumers say they'd switch to a competitor after a single bad experience (Zendesk CX Trends 2025). The buyer with an unanswered question at 9pm is someone else's customer by morning.
Start with a pilot, not a promise
We don't quote you a conversion uplift invented in a slide deck. A Sabato pilot puts the agent on real pre-sales calls against your real catalog, measures how assisted buyers convert against your baseline, and shows you the numbers. If they don't convince you, you walk away.
Book the pilot callyour catalog can talk
Put a product expert on the phone, 24/7.
We build it, we run it, you see the numbers. Live in two weeks.
Start Free Pilot